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Frequently Asked Questions

Find answers to commonly asked questions about DeepTraq's cloud security platform, features, and services.

Getting Started​

What is DeepTraq?​

DeepTraq is a comprehensive cloud security platform that helps organizations identify, assess, and remediate security vulnerabilities across their cloud infrastructure. We provide continuous monitoring, AI-powered insights, and automated compliance reporting for AWS, Azure, and Google Cloud Platform.

How do I get started with DeepTraq?​

  1. Sign up for a free 14-day trial (no credit card required)
  2. Connect your cloud provider accounts
  3. Run your first security scan
  4. Review findings and begin remediation
  5. Explore AI insights and compliance reports

Which cloud providers do you support?​

We support the three major cloud platforms:

  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Multi-cloud environments are fully supported with unified reporting and management.

Do I need to install any software?​

No software installation is required. DeepTraq is a cloud-based platform accessible through your web browser. For enhanced scanning capabilities, you can optionally install lightweight agents, but agentless scanning is available for all supported cloud services.

Security and Privacy​

How secure is my data with DeepTraq?​

Your data security is our top priority:

  • Encryption: All data encrypted in transit and at rest using industry-standard encryption
  • Access Control: Role-based access controls and multi-factor authentication
  • Compliance: SOC 2 Type II certified with regular security audits
  • Data Residency: Choose where your data is stored (US, EU, APAC)
  • Isolation: Multi-tenant architecture with complete data isolation

What permissions does DeepTraq need?​

We follow the principle of least privilege:

  • Read-only access to cloud resources and configurations
  • No write permissions to modify your infrastructure
  • Minimal IAM permissions for security scanning only
  • Cross-account roles for secure, temporary access (AWS)

Can DeepTraq access my application data?​

No, DeepTraq only analyzes:

  • Cloud resource configurations
  • Security settings and policies
  • Network access controls
  • Compliance posture
  • Vulnerability information

We never access your application data, user data, or business-critical information.

Scanning and Monitoring​

How long does a security scan take?​

Scan duration depends on your infrastructure size:

  • Quick Scan: 5-10 minutes for critical issues overview
  • Standard Scan: 15-30 minutes for typical environments
  • Comprehensive Scan: 30-60 minutes for complete assessment
  • Large Environments: 1-2 hours for extensive infrastructure

How often should I run scans?​

We recommend:

  • Daily scans for production environments
  • Weekly scans for development/staging environments
  • After any infrastructure changes for immediate assessment
  • Continuous monitoring for real-time security posture

Can scans impact my cloud performance?​

DeepTraq scans are designed to have minimal impact:

  • API-based scanning with no performance overhead
  • Rate limiting to respect cloud provider limits
  • Off-peak scheduling to avoid high-usage periods
  • Throttling controls to manage scan intensity

What types of issues does DeepTraq detect?​

Our platform identifies:

  • Security misconfigurations (open security groups, public buckets)
  • Compliance violations (regulatory framework deviations)
  • Vulnerability exposures (unpatched systems, insecure configurations)
  • Access control issues (overprivileged accounts, weak permissions)
  • Network security gaps (exposed services, insecure protocols)

AI and Analytics​

How does the AI assistant work?​

DeepTraq's AI assistant uses machine learning to:

  • Analyze patterns in your security data
  • Prioritize risks based on your environment
  • Provide contextual insights for security findings
  • Answer questions in natural language
  • Generate recommendations for remediation

What kind of questions can I ask the AI?​

You can ask about:

  • "What are my highest risk vulnerabilities?"
  • "Show me compliance issues for SOC 2"
  • "Which systems need patching first?"
  • "How has our security posture changed this month?"
  • "What should we prioritize for remediation?"

Is my data used to train AI models?​

  • Your data remains private and is never shared with other customers
  • Organization-specific models learn only from your environment
  • No cross-customer training - your data never trains models for other users
  • Opt-out options available for AI features if preferred

Plans and Billing​

What's included in the free trial?​

The 14-day free trial includes:

  • Full access to all DeepTraq features
  • Up to 100 cloud resources
  • All compliance frameworks
  • AI-powered insights
  • Email support
  • No credit card required

Can I change plans at any time?​

Yes:

  • Upgrades take effect immediately with full feature access
  • Downgrades take effect at the next billing cycle
  • No contracts required for monthly plans
  • Prorated billing for mid-cycle changes

What happens if I exceed my resource limits?​

  • Automatic notifications when approaching limits
  • Upgrade options presented for immediate access
  • Scanning paused if limits exceeded until upgrade
  • Data retention maintained during limit overages

Do you offer discounts?​

Yes, we offer:

  • 20% discount for annual billing
  • Volume discounts for large resource counts
  • Educational discounts for academic institutions
  • Nonprofit discounts for qualifying organizations
  • Multi-year contracts with additional savings

Technical Support​

What support is available?​

Support varies by plan:

  • Free Trial: Email support
  • Starter: Email and chat support
  • Professional: Priority support with SLA
  • Enterprise: 24/7 phone and email support with dedicated CSM

How do I contact support?​

  • In-app chat: Available 24/7 for immediate help
  • Email: support@deeptraq.com for detailed inquiries
  • Phone: Available for Professional and Enterprise customers
  • Community forums: User community and knowledge sharing

Do you provide onboarding help?​

Yes:

  • Self-service tutorials for all users
  • Live onboarding sessions for Professional and Enterprise
  • Dedicated customer success for Enterprise customers
  • Custom training available as add-on service

Compliance and Integrations​

Which compliance frameworks do you support?​

We support major frameworks:

  • SOC 2 - Service Organization Controls
  • ISO 27001 - Information Security Management
  • PCI DSS - Payment Card Industry Data Security
  • HIPAA - Healthcare data protection
  • GDPR - General Data Protection Regulation
  • CIS Benchmarks - Center for Internet Security
  • NIST Framework - Cybersecurity Framework

Can DeepTraq integrate with other tools?​

Yes, we offer integrations with:

  • SIEM platforms (Splunk, LogRhythm, QRadar)
  • Ticketing systems (JIRA, ServiceNow, PagerDuty)
  • Communication tools (Slack, Microsoft Teams)
  • DevOps platforms (Jenkins, GitLab, GitHub)
  • Custom integrations via REST API

Is an API available?​

Yes:

  • RESTful API for programmatic access
  • Comprehensive documentation with examples
  • Rate limiting with generous quotas
  • Authentication via API keys or OAuth
  • Webhooks for real-time notifications

Data and Export​

Can I export my data?​

Yes, you can export:

  • Scan results in CSV, JSON, or PDF formats
  • Compliance reports for audit purposes
  • Historical data for trend analysis
  • Configuration backups before account closure
  • API data access for custom integrations

How long is data retained?​

  • Active accounts: Unlimited historical data retention
  • Cancelled accounts: 90-day data retention period
  • Enterprise accounts: Custom retention periods available
  • Compliance data: Extended retention for regulatory requirements

Still have questions? Contact our support team at support@deeptraq.com or use the in-app chat feature for immediate assistance.